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Acceptance of the following terms is implied by using the Card: The Card is only redeemable for products or services at El Pollo Loco restaurants in the United States once it has been enabled. The face value of the card is in US dollars. Except where necessary by statute, the card cannot be exchanged for cash. Protect the Card as if it were cash. The Issuer is not liable for any Cards that are lost, stolen, or destroyed, or for any unauthorized Card use. If a Card is lost, stolen, or destroyed, it can be replaced at the issuer’s discretion, but only with the Card purchase receipt and Card Number, and then only for the remaining value of the Card. If your transaction exceeds your Card’s unused balance, you must pay the difference at the time of purchase. Gratuities are not accepted on this card. Unused balance is held on the card.
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El Pollo Loco restaurants are light, airy, and spotless. The scent of flame broiled chicken wafts through the restaurant, whetting your appetite. They’re still unusually busy during lunch and dinner, but the staff manages to keep up with the demand in a cheerful manner. Another cool thing about El Pollo Loco is that their website has recipes for meals made with their chicken that you can make at home. Chicken Enchiladas, Baja Layered Salad, and Chicken Fajitas are only a few of the chicken-related recipes they have. Large groups can order catering with things like 24 to 48 pieces of chicken or a burrito platter. El Pollo Loco has locations in Texas and Illinois, and is mainly found in the Western United States.
Gift Cards for El Pollo Loco
Use the details below to check the balance of your El Pollo Loco gift card online, over the phone, or in person. El Pollo Loco, a gift card merchant, offers a gift card balance check; the company’s contact information is mentioned below. Any questions or concerns you may have about your El Pollo Loco gift card or its balance should be addressed to the company that issued the card and/or El Pollo Loco. This site is not associated with any of the gift cards or gift card merchants mentioned.
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Check the Balance of Your Gift Card
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To find out how much money is left on your gift card, fill out the form below.
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When redeeming money from a gift card, El Pollo Loco needs a physical card to be displayed. Digital or electronic gift cards are not accepted in our restaurants. El Pollo Loco does not allow third-party sellers such as eBay to sell virtual or electronic gift cards online. Third-party applications such as Gyft do not allow payment. We’ve improved the security of our gift cards. You may be required to check the balance of certain gift cards at an El Pollo Loco restaurant. Please accept our apologies for the inconvenience.
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Billing/Collection Issues are the most common form of complaint.
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On 10/10/20 at 7:28 a.m., I placed an order for catering pick-up online. I called the location at 9:15 a.m. that morning to cancel the order, and I talked with Carlos, the manager on site at the time. He confirmed that I could cancel online, so I said that I would do so. I then had trouble canceling the order online, so I went to the catering location and talked to Carlos in person, the site manager, who clarified that he would cancel my order and that I should not worry. My problem is that the order was never cancelled, and I was paid $112.75 for products that were never delivered and were cancelled with notice. See the receipt for the order that was placed and paid below.
22nd of October, 2020
Thank you for getting in touch with El Pollo Loco. I’m sorry you had such a bad experience online. Our top priority at El Pollo Loco is to have the best possible experience for every customer, and we hold our stores to a very high level. We fall short in this situation. We’ve passed along your comments to our Area Leader, who will work with our Lancaster, CA team to ensure that we continue to provide quick and exceptional service. Within the next 24 hours, our Area Leader will contact you to discuss your experience and take the next steps in assisting you with a resolution. Customer Reaction 26th of October, 2020