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Thank you for taking the time to write a review and share your thoughts on the app, Anon5383. Rest assured that this has been acknowledged, as we continue to listen to customers like you in order to improve our goods and services and respond to their needs. Remember that you can always reach out to our support team through the Help Menu in your App or by sending an email to [email protected] with your user ID. Our expert team will assist you in resolving this problem as soon as possible. Thank you again, have a wonderful day ahead of you, and we hope you’ll take a look at our MY WU rewards program, which is detailed below: https://www.westernunion.com/mywu/?nogeo=true&nogeo=true&nogeo=true&nogeo=true&noge Have a wonderful weekend!
The first time I used it, there was no problem; I sent money to my mother, who was obviously barred from the system. I then proceeded to ask a customer service representative if she could change the receiver’s name, but she ignored everything I said. I asked several times if it would be simpler to simply change the sender’s name, as they do in stores, and she insisted that they didn’t do so, despite the fact that it was explicitly mentioned in the app to “contact customer support” to edit the name. I got a refund and then proceeded to send money to my father. But, I had another problem and called right away only to get no response. This is the 14th time I’ve called and had to go through all of the options only to get to the point where it says “hold in the line for a customer service representative” and only 5 seconds later an operator speaking another language pops up and the call is disconnected. I then contacted them with the issue and promised to contact them within 24 hours! Are you serious about this? However, nothing has happened… I named three separate numbers for their so-called 24-hour and 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, 24-hour-a-day, & here I am struggling simply because it seems to be less expensive and more convenient when you end up paying more for the same thing.
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*The Western Union® transfer fee reductions are only valid for a single Western Union® Money Transfer or Quivck Collect® transaction. All other services are excluded, including, but not limited to, online bill payments, money transfers through social/chat apps, and transfers initiated via the Western Union® app and paid for at participating agent locations. Western Union retains the right to run promotions that cannot be matched with My WU® fee reductions. Currency trade is another source of revenue for Western Union. Compare both transfer fees and exchange rates when selecting a money transmitter. Fees, foreign exchange rates, and taxes can differ depending on the brand, channel, and venue. Rates and fees are subject to adjustment at any time.
Under Chapter 151 of the Texas Finance Code, Dollar General engages in the money transmission sector as a registered delegate of Western Union Financial Services, Inc. Please call Western Union Customer Service first at 1-800-325-6000 if you have a complaint. After contacting Western Union Financial Services, Inc. and if you still have an unresolved complaint regarding the company’s money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – telephone number 1-877-276-5554 (toll free) or visit www.dob.texas.gov for more information.
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This page was last updated on February 5, 2021. The Department of Justice, in collaboration with the United States Postal Inspection Service and the Remission Administrator, is continuing to review Petitions for Remission and Reconsideration Request forms from alleged Western Union fraud claimants, with the aim of granting restitution for the remaining qualified victims before the end of the year.
new information The date is September 23, 2020. The Department of Justice (DOJ) has started distributing approximately $147 million in funds forfeited to the US government by the Western Union Company to approximately 33,000 victims in the US and abroad. The full sum of their approved losses will be recovered for these victims. The press release from the Department of Justice can be found here.
new information 10th of March, 2020 The Department of Justice has started distributing nearly $153 million in funds forfeited to the United States from the Western Union Company to over 109,000 victims in the United States and around the world. These victims will be compensated in full for their losses.